Job Description

Pharmacy Patient Financial Advocate Supervisor Southlake Campus

The Specialty Pharmacy Patient Financial Advocate Supervisor is responsible for the oversight of the Specialty Pharmacy Patient Financial Advocate (PPA) team throughout the health system. This position supports the PPA team which is responsible for acting as a financial advocate for patients regarding access to their specialty and other high-cost prescription medications. The Specialty Pharmacy Patient Financial Advocate Supervisor serves as the direct supervisor for the PPA team ensuring staff productivity, quality and customer service are monitored and meet the department standards. The work in collaboration with other leaders on the ambulatory pharmacy team.

Responsibilities and Essential Job Functions

• Manages day to day operations of PPA work with a focus on productivity, accuracy, safety and customer service.
• Complies with and assists with ensuring the team complies with specialty pharmacy accreditation, board of pharmacy and other applicable rules and regulations.
• Provides leadership presence and guidance through direction, coaching and role-modeling.
• Assists and guides staff with workload prioritization and redistribution.
• Reviews productivity and workload metrics for key activities and ensures staff are meeting goals set by department leaders.
• Responsible for the daily oversight of all specialty pharmacy patient financial advocates (both remote and onsite).
• Assist with human resource functions such as interviewing, selection and education/training.
• Maintains personnel files, including documentation of appropriate staff orientation, competency, training, discipline, coaching, quality performance and performance reviews.
• Manages timekeeping and payroll for direct reports.
• Conducts employee coaching, counselling, disciplinary actions and performance reviews.
• Collaborates with HR concerning employee issues and performance.
• Monitors staff adherence to health system and departmental policies and procedures.
• Completes internal audits to maintain standards of quality and quantity with emphasis on complete accuracy and timeliness of information gathered.
• Assures quality reviews and productivity reviews are being completed and feedback is given to staff for improvement.
• Establishes, attends and conducts meetings as necessary to support department functioning.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• 3 years of experience in specialty pharmacy, medication assistance, prior authorizations, pharmacy benefits investigation, managed care, financial advising, claims processing, collections, or revenue cycle positions or relevant experience. AND
• 3 years experience in leadership, management or supervisory position. AND
• Associates Degree in business, healthcare administration, customer service, communications, or a related field of study from an accredited college or university OR
• Master's Degree in business, healthcare administration, customer service, communications, or a related field of study from an accredited college or university AND
• 1 year experience in leadership, management or supervisory position. OR
• 3 years of experience in specialty pharmacy, medication assistance, prior authorizations, pharmacy benefits investigation, managed care, financial advising, claims processing, collections, or revenue cycle positions or relevant experience.

Preferred Education and Experience

• 6 or more years of experience in leadership, management or supervisory position.
• 6 or more years of experience in a related role

Knowledge Requirements

• Demonstrates strong oral and written communication skills.
• Ability to prioritize and escalate.
• Ability to conduct performance reviews, coaching and other crucial conversations with employees.

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