Job Description

Job Description

Job Title: EUC Talent Required (L2/L3 Support)

Job Type: Onsite

Job Mode: Full Time

Job Overview

Teceze is seeking skilled End User Computing (EUC) professionals to support one of our key enterprise clients. The role involves providing L2/L3 onsite and remote support across manufacturing and plant environments, ensuring smooth operation of end-user systems, infrastructure services, and shop floor applications.

Key Responsibilities

• Troubleshoot and resolve issues related to office systems, fabrication, and paint shop floor applications .
• Provide end-user and system support across Syncreon, CLI, and other plant locations .
• Deliver onsite support for network changes , hardware installations, and system upgrades.
• Support and maintain the SCCM environment and assist with Microsoft Intune configurations .
• Ensure security vulnerabilities are remediated for shop floor (SF) machines and workstations.
• Manage hardware lifecycle activities , including asset tracking, shipments, replacements, and returns.
• Configure, manage, and troubleshoot printers, scanners, and peripheral devices .
• Provide L2/L3 support for:
• Windows and macOS operating systems
• End-user devices
• Core infrastructure services
• Participate in plant leadership meetings and weekly change management calls .
• Support patching and upgrade activities in line with organizational standards.
• Adhere to defined operational standards, SLAs, processes, and service objectives .
• Maintain accurate documentation for service desk procedures and end-user processes.
• Escalate major incidents and service interruptions to Plant Leadership and the MIM team in a timely manner.
• Coordinate with onsite hardware and service vendors for issue resolution and installations.

Required Skills & Qualifications

• Strong experience in EUC / Desktop / IT Infrastructure Support (L2/L3) .
• Hands-on experience with Windows OS, macOS, SCCM, and Intune .
• Exposure to manufacturing or plant IT environments is highly preferred.
• Knowledge of network troubleshooting, patch management, and security remediation .
• Experience managing hardware assets, printers, and scanners .
• Excellent communication, coordination, and documentation skills .
• Ability to work independently in an onsite plant environment .

Preferred Experience

• Prior experience supporting shop floor systems in automotive or manufacturing plants.
• Familiarity with ITIL processes , incident management, and change management.
• Experience working with multiple plant locations and stakeholders.

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