Help Desk Manager - Managed Service Provider Help Desk Manager - Managed Service Provider This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range $115,000.00/yr - $125,000.00/yr Direct message the job poster from Bowman Williams Senior Business Operations Manager & Cloud Recruiter at Bowman Williams Help Desk Manager Managed Service Provider (MSP) Location: Whittier, CA (Onsite to start, then hybrid WFH) Employment Type: Full-Time Salary: Up to $125k + Full Benefits Were a growing MSP with over 20 years of success delivering secure, reliable IT services to small and mid-sized businesses across Southern California. Our team is people-focused, collaborative, and committed to doing right by our clientsand each other. Were hiring a Help Desk Manager to lead day-to-day service operations, coach and develop our support team, and ensure our clients receive fast, consistent, and high-quality technical support. What You'll Do: Manage daily help desk operations, ticket flow, and escalations (Autotask experience a plus) Lead, mentor, and review performance for Tier 1 and 2 technical staff Analyze recurring issues, improve processes, and ensure SLAs are consistently met Act as a client-facing escalation point, maintaining strong, service-oriented relationships Oversee service tools (RMM, PSA, EDR), reporting, and vendor coordination Support continuous improvement through documentation, contract reviews, and team development What You Bring: 1+ year of experience working for an MSP or IT services company Strong knowledge of SLAs, help desk workflows, and ITIL best practices Hands-on experience with Autotask or similar PSA tools Proven leadership and coaching skills within technical teams Strong communication, troubleshooting, and documentation abilities Experience managing MSP toolsets and working with vendors What We Offer: Competitive compensation with full benefits Health, dental, and vision plans (multiple options) 401(k) with 4% company match Generous PTO, paid holidays, and sick time Mileage and certification reimbursement Semi-annual performance reviews and growth planning Hybrid work flexibility after onboarding A values-driven, inclusive culture (38% of our tech team is women) If you're looking to step into a leadership role with an established MSP that prioritizes people, performance, and professional growth, wed love to connect. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Bowman Williams by 2x Inferred from the description for this job Medical insurance 401(k) Vision insurance Paid maternity leave Paid paternity leave Get notified when a new job is posted. Sign in to set job alerts for Help Desk Manager roles. Sr. Support Center (Service Desk) Manager Santa Ana, CA $73,800.00-$106,600.00 1 month ago Los Angeles, CA $57,400.00-$73,800.00 1 month ago Santa Ana, CA $57,400.00-$73,800.00 1 month ago Sr. Support Center (Service Desk) Manager Los Angeles, CA $73,800.00-$106,600.00 1 month ago Service Desk Administrator (Associate, Experienced) Systems Administrator, Hospitality IT Products Active Directory Role -- Only W2 candidates Santa Ana, CA $169,228.80-$244,441.60 1 month ago Sr Computer Operations Representative (Hybrid) Los Angeles, CA $169,228.80-$244,441.60 1 month ago Santa Ana, CA $131,622.40-$178,630.40 1 month ago Los Angeles, CA $131,622.40-$178,630.40 1 month ago EUC Request Fulfillment Technical Coordinator (contract) Orange County, CA $67,200.00-$126,000.00 1 week ago IT Specialist Business Applications Manufacturing Central Apps Santa Fe Springs, CA $85,000.00-$90,000.00 3 days ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Bowman Williams
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