Overview Barnes & Noble College is seeking a customer-focused, sales-driven Store Manager to lead the store in the daily operation of our bookstore. The Store Manager will build and maintain positive relationships with the campus community, supervise employees and departments, work directly with employees, customers, and faculty, and deliver measurable results for the store and for your school. Driving sales, leadership, customer service, team building, and problem solving are essential skills that will be used on a daily basis. Responsibilities As a Store Manager you are the store’s leader and are accountable for all aspects of the store—financial results, operations, merchandising, talent acquisition, customer service, and campus relations. Build and maintain positive relationships with the campus community and Corporate Office partners to create the finest and most profitable bookstore for the school campus community we serve. Be a people manager with direct involvement in training, directing, and counseling our team to create customer experiences that enhance bookstore loyalty and deliver measurable results for the store and for your school. Oversee product categories including text and trade books, technology, school supplies, clothing, regalia, and food to meet student, parent, and faculty needs. Model exceptional customer service, drive sales, and be a skilled problem solver; act as a resource for all departments. Expectations Execute developed business strategies and identify opportunities to drive sales, increase customer satisfaction, and expand store traffic. Demonstrate strong delegation, follow up, and management skills to maintain visual merchandising standards, ensure merchandise availability, maintain appropriate inventories, and complete projects on deadlines. Ensure high levels of customer satisfaction and sales through effective scheduling, talent acquisition, training, and development of store team members. Identify creative solutions, learn independently, embrace change, and act as a change agent. Analyze sales figures, interpret trends, and forecast future sales to manage controllable costs and keep operations profitable. Ensure standards for quality, customer service, and health and safety are met by providing a safe and clean store environment and implementing loss prevention measures. Physical Demands Frequent movement within the store to access various departments and products. Ability to remain in a stationary position for extended periods. Frequent lifting. Occasional reaching, stooping, kneeling, crouching, and climbing ladders. Benefits Get paid sooner! Daily Pay earned wage access is available to all store employees. Employee Discount Paid sick time (accrued based on time worked) Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period) Commuter Benefits COVID-19 Considerations Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required. Qualifications 5+ years’ supervisory experience in a retail setting preferred or a graduate of the Best Seller Program. Bachelors in Business Administration or relevant field preferred. Leadership experience to direct and develop a workforce of managers and sales associates. Strong interpersonal, communication, and problem solving skills to manage campus relationships and corporate initiatives while achieving customer sales and service goals. Familiarity with financial and customer service principles. Basic reading, writing and accounting skills required. Excellent customer service and communication skills needed. Ability to work a flexible schedule including evenings, weekends, and holidays. EEO Statement Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Additional Information Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development Industries: Retail Referrals increase your chances of interviewing at Barnes & Noble College. Get notified about new Store Manager jobs in Tampa, FL. #J-18808-Ljbffr Barnes & Noble College
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