As a Senior Bookseller, you use your exemplary knowledge, passion, and expertise regarding books to ensure a vibrant and curated bookstore executed to our standards. You support new booksellers through mentorship and guidance, helping them to learn about books and our first-class service standards for our customers. You deliver an engaging experience for our customers through your ability to build rapport, your friendly demeanor and genuine willingness to help them find the perfect book, gift, or beverage. You support the cluster structure and work collaboratively for the betterment of all stores in the cluster.
Engage with our customers by having great conversations, using your book knowledge to connect them with the right products for their needs.
Ensure a vibrant bookstore through the execution of bookstore basics, showing a commitment to presentation, commerciality, section detail, localization, and sense of theater.
Identify key titles to tailor and localize assortments for the customer.
Leverage key campaigns such as Our Monthly Picks, pre-orders, etc., to hand sell and engage in conversation with every customer.
Keep the store neat and tidy, ensuring the bookstore is always shoppable and inviting.
Create compelling and vibrant displays, ensuring section detail is targeted to your customer.
Mentor and teach new employees, helping them to acclimate to bookselling.
Model expected behaviors to ensure compliance with all company policies and procedures.
Protect company assets by adhering to all inventory and loss prevention standards, properly completing any inventories and initiatives.
Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing) and Caf when needed.
Open and close the building, ensuring the safety of our employees and customers when acting as a keyholder.
Well-read within a variety of genres.
Is an exceptional hand-seller.
Work with consistent urgency and efficiency.
Make great book recommendations, engaging in genuine conversations with customers.
Help to teach new employees about the store.
Understand and execute bookselling basics.
Act as a role model for others by being positive and helping to drive company initiatives.
Communicate effectively and respectfully.
Listen to customers and identify their needs to their satisfaction.
Prioritize efficiently and work effectively.
Demonstrate exemplary bookseller level skills.
Treat customers as the first priority at all times by creating a unique and engaging shopping experience.
Respond to customers with sincere urgency and care.
Exhibit a deep knowledge of and a passion for books.
Enjoy sharing knowledge and easily talk about books.
Continue to grow knowledge of books and the industry.
Is patient, a good listener and makes others feel heard and respected.
Take pride in the bookstore by ensuring a clean and tidy shopping environment at all times.
Put people at ease by taking the time to listen and build rapport.
Friendly and comfortable interacting with people.
Work collaboratively and respectfully with others.
Seek and provide help and support when needed.
Accept coaching and feedback from others openly.
Accept responsibility and execute all assignments with care and accuracy.
Act as a mentor and role model for others.
Positive about the company and its initiatives.
Show respect and kindness to fellow employees and customers.
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