Job Description

Job Summary

Supervise and control flight?handling activities such as flight editing, check?in, transfers, and boarding to ensure a high service standard. Achieve optimum customer satisfaction and on?time departure of flights. Manage flight delays, disruptions, denied boarding, and deputize Airport Services Staff and/or Airport Representative.

Key Responsibilities

• Constant liaison with check?in, transfer desk, and other related areas for the smooth acceptance of passengers.
• Liaise with check?in, transfer desk, and support Airport Services Agents in all areas.
• Escort and direct arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges, and boarding gates.
• Assist passengers with entry requirements, visas, residence permits, etc.
• Assist staff in handling company material and records.
• Ensure passengers are assisted smoothly through airport facilities.
• Perform other related duties, as assigned, for the purpose of ensuring efficient and effective operation of the work unit.
• Meet performance targets.
• Ensure progress toward on?time flight closure and passenger boarding; supervise airport team in achieving on?time performance.
• Facilitate ramp?handling activities in liaison with GHA, caterers, fuels, maintenance, cargo, and crew to expedite departure; work with all departments to ensure on?time performance.
• Utilize maximum resources by planning efficient duty allocation for customer service agents; ensure efficient use of manpower during duty period.
• Review aircraft allocations according to movement signals / late arrivals / loads, etc.; ensure all departments are aware of operational messages and requirements.
• Provide support to Airport Services Duty Officer in case of flight disruptions, misconnections, and denied boarding; ensure passengers receive all possible facilities and full support during any disruption on shift.
• Any other operational tasks/responsibilities as may be assigned by the Airport Services Manager.

Qualifications

• Bachelor's Degree or equivalent.
• Fluent in English, both written and spoken.
• Advanced customer relations training such as Passenger Services (Altea), Baggage Services (World Tracer), Ground Operations (GSM/GOM), Dangerous Goods Regulations, weight and balance, sound knowledge of Amadeus Reservations & Ticketing, including ID/AD tickets.
• High computer literacy.
• 5 years of job?related experience required.
• You must have the legal right to live and work in the United States.

Compensation & Benefits

The expected pay rate is $28$32 per hour. Full?time employees are offered a range of health and wellness benefits, including 401(k) with company match, paid vacation time, sick time, and company?paid holidays.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at to learn more about Life at Swissport and join Swissport today to be part of a team that connects the world of aviation!

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