Live Chat Operator Job at CK Energy Cooperative, Remote

SWVMMHNZQjcvMkdJTmJqamxZQ01RR1RN
  • CK Energy Cooperative
  • Remote

Job Description

Live Chat Operator Location Remote :

EKPC is a leading cooperative dedicated to providing reliable, affordable, and sustainable energy solutions to the East Kentucky region. As a community-focused organization, we value innovation, excellence, and commitment to service in delivering power to our members. Job Overview: As a Live Chat Operator at EKPC, you will be a vital part of our customer engagement team, ensuring prompt and effective communication with our members. Your primary responsibilities include: Real-Time Member Interaction: Engage with members via live chat to address inquiries, provide information, and offer support on a wide range of topics related to our services. Technical Assistance: Provide immediate assistance for technical issues, guiding members through troubleshooting steps and ensuring a positive resolution. Information Delivery: Deliver accurate and up-to-date information regarding EKPC's services, programs, and energy-related initiatives. Problem Resolution: Efficiently resolve member issues within the live chat platform, escalating as needed, and ensuring seamless communication handovers if required. Documentation: Maintain detailed and accurate records of member interactions and resolutions within the live chat system. Member Education: Educate members on energy-saving practices, billing processes, and available resources through the live chat platform. Collaboration: Collaborate with cross-functional teams to continuously improve live chat processes, enhance member experience, and contribute to a positive work environment. Requirements: High school diploma or equivalent; additional education is a plus. Proven experience as a live chat operator or in a customer service role. Excellent written communication skills with the ability to convey technical information clearly. Familiarity with live chat systems and proficiency in multitasking during real-time interactions. Strong problem-solving skills and ability to adapt to a fast-paced environment. Commitment to delivering exceptional customer service. Join EKPC and become a key player in providing immediate and effective support to our members. Apply your communication skills and dedication to customer satisfaction in contributing to the energy solutions of East Kentucky.

Job Tags

Full time, Immediate start,

Similar Jobs

Fine Line Marketing, Inc.

Brand Ambassador - Full Time Job at Fine Line Marketing, Inc.

 ...specialize in face-to-face sales and retail brand representation that gets results. Based...  ...for an energetic and outgoing Brand Ambassador to join our retail events team. This full...  ...Must have reliable transportation for local travel How to Apply: Ready to kick off... 

Carrie Rikon & Associates

Interior Decorator Job at Carrie Rikon & Associates

 ...Job Description Job Description Freelance Interior Decorator Wanted Upper East Side (East 70s) A recruiting agency owner is seeking a talented Freelance Interior Decorator to help transform a charming 2-bedroom apartment on the Upper East Side into a warm, stylish... 

Minnesota Pollution Control Agency

County Feedlot Program Development Lead - Environmental Specialist 4 Job at Minnesota Pollution Control Agency

 ...used to access the MPCA's database. Qualifications Minimum Qualifications A bachelor's degree in Environmental Science, Conservation, Hydrology, Water Resources, or related science and two years of advanced professional level experience conducting environmental... 

GForce Life Sciences

Clinical Research Associate Job at GForce Life Sciences

 ...Clinical Research Associate 6-month contract - highly likely to extend Onsite in Alameda 5 days per week Key Responsibilities: Proactively...  ..., Computer Science, or a related field. Prior experience in clinical research or clinical trials is required. Solid... 

DIMENSIONS

Part-time ESL teacher( Native speaker) Job at DIMENSIONS

 ...team player;3. Show great understanding and patience for different cultures4. At least 1 years teaching experience; Job Description:1. Students' age:15-18;2. Time: saturday morning or afternoon; 4 classes/saturday,45min/class3.The number of students: about 25-30;