Job Description
Full job description
FLEXIBILITY IS A MUST FOR THIS POSITION.
Our hotel is open 24 hours a day. 7 days a week.
- Do you have the flexibility to work any shift at any given time?
- Are you someone who is a fast learner, has a positive attitude, can handle multi-tasking, can and provide exceptional customer service to our guests.
If so, then we are seeking you as a candidate for Front Office Agent.
Shift availability: (slot with flex to cover)
- Day Shift (7am-3pm)
- Night Shift (3-11pm)
You will be expected to work in a team environment, but also alone at times.
During some shifts, you may be the 'manager on duty' as a manager is not always present.
Hotel Front Desk experience preferred.
Weekends, and Holiday availability is a MUST when scheduled--we are open 365 days a year and 24hrs a day.
Duties and Responsibilities (including but not limited to):
- Greeting each and every guest as they enter and exit the building
- Checking guests in and out of the hotel
- Answering phones and transferring calls to the appropriate hotel department when necessary
- Booking/modifying reservations for guests
- Answer various questions from guest in a pleasant manner
- Respond effectively to guest complaints and provide excellent customer service to hotel guests
- Complete in full a daily front desk checklist
- Run various reports on the Front Desk System for management
- Deliver items to guest rooms
- Lift and organize packages for guests and also hotel inventory orders
- Perform duties in other areas of the hotel (housekeeping, maintenance, kitchen, etc...) when requested.
- Refill coffee canisters
- Maintaining cash drawer contents and making change for guests
- Completing all required duties in a prompt manner as assigned by management
- Other duties as assigned by management
Requirements, MUST:
- have reliable transportation to/from the hotel
- arrive on time for scheduled shift to relieve previous shift
- be able to understand and carry out instructions (bi-lingual a plus)
- be able to bend, stand, and walk during the full shift
- be able to lift 20 pounds
- be able to maintain a professional manner in stressful situations
- be able to communicate on the phone and in person and answer questions from guests in a prompt manner
- be able to use math skills to calculate appropriate change to guests
- answer phone calls for management when off property
- have experience in customer service and preferably hotel experience
- possess a positive and upbeat personality and maintain a courteous attitude with co-workers and guests
- adhere to requirements on appropriate work attire
Full-time Schedule:
- 8 hour shift
- Day, Evening, Holiday, Weekends
Experience:
• front desk - 1 year (Preferred)
Education:
• High school or equivalent (Preferred)
Work Location:
• One location - Berwyn, Pa.
Communication method(s) used:
This Company Culture:
- Detail-oriented -- quality and precision-focused
- Team-oriented -- cooperative and collaborative
- People-oriented -- supportive and fairness-focused
Work Remotely:
• No
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work setting:
• In-person
Experience:
- FOSSE (Preferred)
- Hotel Front Office: 1 year (Required)
Ability to Commute:
• Berwyn, Pa (Required)
Work Location:
In person
7:00am -11:00pm Gulph Creek Hotels
Job Tags
Holiday work, Full time, Remote job, Flexible hours, Shift work, Weekend work, Day shift, Afternoon shift,