JOB SUMMARY

Functions as the strategic business leader of the Golf Department. Responsible for golf operations, including guest and employee satisfaction, sales and revenue management and the financial performance of the department. As a member of the Executive Committee, develops property-wide goals and strategies that deliver products and services to meet or exceed the needs and expectations of guests and employees and provides a return on investment.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years' experience in the golf/course management; member of Professional Golfers Association (PGA) member or Ladies Professional Golfers' Association (LPGA) ( Membership required for US locations only ).

OR

2-year degree from an accredited university in Business Administration or related major; 1 years' experience in golf/course management; member of Professional Golfers' Association (PGA) or Ladies Professional Golfers' Association (LPGA) ( Membership required for US locations only ).

CORE WORK ACTIVITIES

Managing Golf Operations

• Monitors the playing time of golfers to ensure optimal speed of play on the course.

• Conducts regular tours of the course to evaluate course conditions.

• Develops the Golf department's Operating Strategy and leads its execution.

• Works with Grounds Superintendent to ensure course is maintained in accordance with brand specific Golf Standards and sound agronomic practices.

Managing Golf Revenue Management Goals

• Makes decisions or recommendations regarding rates per round, retail pricing and services offered to enhance the sales performance of the department.

• Manages financial performance of the golf department to achieve or exceed budget expectations.

• Adjusts services to meet customer demand and budget expectations.

• Oversees the booking of tee times to ensure maximum yield.

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Strives to improve service performance.

• Establishes guidelines so employees understand expectations and parameters.

Conducting Human Resources Activities

• Ensures corrective action is taken to continuously improve results.

• Remains visible and accessible to employees.

• Reviews and manages controllable expenses such as, labor, quality and quantity of grass seed, lawn chemicals, inventory levels, uniforms, utilities etc.

• Reviews findings from guest feedback with employees to develop appropriate corrective action.

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

• Hires Golf team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

• Creates appropriate developmental plans and developing team members based on their individual strengths, development needs, career aspirations, and abilities.

• Sets goals and expectations for direct reports using the performance appraisal process and holding staff accountable for successful performance; coaching team by providing specific feedback to improve performance.

• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

• Establishes and maintains open, collaborative relationships with direct reports and entire golf team.

• Utilizes employee feedback and an “open door” policy to address employee problems or concerns in a timely manner.

• Ensures employees are treated fairly and equitably.

• Celebrates successes and publicly recognizing the contributions of team member.

The salary range for this position is $100,000.00 to $133,000.00 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.