Job Description

The Clinical Program Specialist (CPS) is responsible for defining and demonstrating the value of ImpediMed’s programs and products from a clinical perspective, while understanding and prioritizing the customers’ business requirements. They will have the ability to enhance the pre-sales phase by providing hands-on demonstrations of ImpediMed technology and will elevate the post-sales phase by assessing patient clinical workflows and integrating ImpediMed technology to become the Standard of Care within the hospital and healthcare systems. The CPS will be a product expert and will establish credibility with key decision makers and develop relationships within healthcare facilities to increase program adoption, product acceptance and utilization. The CPS will collaborate and work cohesively internally with the Customer Experience department (among others).

Primary Duties & Responsibilities

• Assess clinical workflow requirements and plan, coordinate and implement to ensure clinical acceptance of ImpediMed products and technology.
• Provide best practices regarding practice integration and product usage for all customers in assigned territory.
• Introduce, promote, and increase the usage of ImpediMed products throughout a customer facility.
• Identify program improvements to enhance existing program adoption, meet customer needs and increase sales.
• Provide installation, related in-service education, and integration to new customers.
• Provide information through formal presentations to Physicians, Allied Health, and Administration customers that detail the clinical benefits of ImpediMed technology.
• Assist with the collection and dissemination of information or feedback provided by customers.
• Provide product support to users.
• Create agendas and facilitate meetings with stakeholders in a virtual environment.
• Represent ImpediMed at various trade shows.
• Continuously increase knowledge of new developments within the assigned market as well as ImpediMed products and technology to perform as a subject matter expert.
• Work with the Marketing team to improve customer training materials and patient education materials.
• Provide product feedback to the Product Development and Marketing departments.
• Work with the Sales Department to drive program development.
• During the sales process, work as clinical advocate to recognize opportunities within the account that may lead to upsell opportunities.
• Develop and disseminate information regarding issues related to customer acceptance of ImpediMed technology and products.
• Maintain needed Vendor Hospital Credentialing.
• Maintain required privacy and security of all PHI and ePHI used to fulfill job duties in compliance with HIPAA and all other applicable laws and regulations.

Typical Knowledge, Skills & Abilities

• Must have strong written and oral communication skills and be particularly adept at presentations and public speaking, with audiences including physicians, surgeons, clinicians, nurses, or other hospital administrators.
• Knowledge and experience with EHR interfaces
• Ability to work independently and balance multiple priorities in a fast-paced FDA regulated environment.
• Must have exceptional organizational and planning skills.
• Excellent time management skills and ability to meet deadlines.
• Ability to build valuable and lasting relationships, exercise discretion, and use independent judgment in all customer interactions.
• Knowledge of clinical process workflows in a hospital or healthcare environment.
• Must demonstrate a professional appearance when interacting with all customers.
• Demonstrate the ability to teach complex concepts in a simple, concise manner to all levels of healthcare professionals from one-on-one to large group settings.
• High level of preparation to manage the virtual environment.
• Enjoys giving virtual product and solution demonstrations and presentations with video camera turned on. Thoughtfully engages, while not distracting from the conversation.
• Ability to use technology effectively. Can diagnose technical problems, while remaining professional. Instils calm and confidence so the customer will stay engaged.
• Ability to project professionalism and credibility and build rapport quickly in a virtual environment.
• Must understand, follow, and comply with regulatory requirements applicable to various processes. An understanding of FDA Quality System Regulations and ISO Standards (ISO 13485) is required.
• Must possess a thorough understanding of work-related standards and regulations, including but not limited to Standard Operating Procedures (SOPs) and Quality System Regulations (QSRs), both US and international.
• Ability to work with and safely handle all PHI and ePHI information per HIPAA regulations and requirements.

Minimum Qualifications

• Associate’s Degree in life sciences field (nursing, physical therapy or exercise physiology).
• Minimum of five (5) years of Healthcare work experience
• Minimum of five (5) years of experience a clinical setting (ex. Nursing, Ultrasound Tech, Physical Therapist, Occupational Therapist, Dietitian, etc.)
• Program Management or Project Management experience is required.

Preferred Qualifications

• Bachelor’s Degree in life sciences.
• Prior experience with a medical device manufacturer preferred.
• Working experience in the field of oncology and lymphedema cancer survivorship preferred.

Work Environment & Physical Requirements

• Travel: This position requires travel up to 50% (domestic) within assigned territory that includes multiple states . Must have a valid driver’s license and active vehicle insurance policy. Flexibility of schedule to meet business needs and serve as back up to other CPS in other territories.
• Remote: This position is a home-based position. The position requires a dedicated home office work space and stable internet connection.
• Physical Demand: Moderate physical effort. For example, frequent standing, bending/stooping, or balance needed. Requires operating light office equipment, e.g., personal computer, printer etc. The employee must be able to regularly lift and/or move up to 50 pounds of equipment . Sitting, standing and/or walking for up to eight plus hours per day. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer.
• Mental Demand: Moderate to high degree of concentration due to volume, complexity, and/or “pressure” of work.

This position may require access to patient Protected Health Information (PHI) and may also involve access to electronic Protected Health Information (ePHI). Those in this position are required to comply with all final regulations including the Health Insurance Portability and Accountability Act of 1996 (HIPAA). This position shall be aware of standards, international standards and regulations for the jurisdiction that ImpediMeds places medical devices and/or provides services.

What We Offer:

• Life at ImpediMed - It is fast, it is fun, it is evolving, it is growing, and it is filled with smart, passionate, diverse, friendly people who want to make a difference in healthcare.
• Total Rewards - At ImpediMed, we are strongly committed to our employees--their well-being, development, rewards, and recognition opportunities. Individual total compensation will vary based on factors such as qualifications, level, competencies, and work location. The base salary range for this position is $115,000 - $130,000. In addition to a base salary, this position is eligible for commission and benefits.
• Benefits - We offer full healthcare benefits including Medical PPO/HMO Plan Choices, Dental Plan, Vision Plan; 401(k) with employer match. Basic Life, AD&D, STD/LTD, Employee Assistance Program (EAP) and employee discount programs.

Diversity & Inclusion

It is our diverse teams who drive our innovation, creativity, and success. We value the unique backgrounds and experience of all our employees and share a set of core values of ethical behavior for conducting our business. We continuously strive to provide an environment where employees not only feel they can succeed, but also where they can thrive.

Equal Opportunity Employment

As part of our commitment to providing equal employment opportunities, we take steps to ensure that all qualified applicants are treated fairly. To that end, our decisions around recruitment, hiring, assignment, promotion, compensation, and other personnel factors are made and administered without regard to race, color, religion, genetic information, national origin, sexual orientation, gender identity, gender expression, pregnancy, childbirth or related medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state or local law.

If you have a disability that requires accommodations in order to complete the application process, please contact us at employment@impedimed.com or (760) 585-2100.

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