The Charlie’s Bookstore & Fan Shop Manager provides leadership and operational oversight for the university’s retail operations, ensuring a high-quality customer experience for students, faculty, staff, alumni, and fans. The position is responsible for staffing, scheduling, and training, point-of-sale and inventory management, and supporting business development strategies that align with USD’s brand and revenue goals. The manager also plays a key role in merchandising and marketing efforts to showcase Coyote spirit and enhance brand visibility. In addition, this position collaborates with campus and community partners to drive engagement, foster loyalty, and maximize the impact of retail operations. Key Responsibilities Provide leadership for daily bookstore and fan shop operations, ensuring efficient processes and excellent customer service. Hire, schedule, train, and supervise student and part-time employees, offering coaching and support to maintain performance standards. Oversee point-of-sale systems, online store operations, and inventory practices, including open-to-buy planning to meet revenue and budget goals. Collaborate with Marketing & University Relations to develop and execute marketing campaigns, promotions, and events that drive visibility and sales. Partner with the Buyer to evaluate inventory health, monitor reports, and reduce markdowns through effective purchasing practices. Identify opportunities for new products, services, and partnerships that enhance revenue and strengthen brand loyalty. Build relationships with campus and community partners to increase engagement and support USD’s retail presence. Qualifications Bachelor’s degree in Business Administration, Retail Management, Marketing, Hospitality, or related field; or an equivalent combination of education and experience. 3–5 years of retail or business management experience with demonstrated leadership in operations, staffing, and customer service. Proven leadership, people management, and customer service skills with the ability to motivate and coach staff. Knowledge of retail systems, e-commerce platforms, inventory management, and business development practices. Strong strategic thinking, collaboration, problem-solving, and attention to detail. Documents Needed to Apply Resume Cover Letter Reference List Other (Optional) The South Dakota Board of Regents is an Equal Opportunity Employer. The Board of Regents will take Affirmative Action to ensure that all employment practices are free of discrimination. Arrangements for accommodations required by disabilities can be made by contacting the appropriate Human Resources office. Please see the Contact Us section of this webpage for more information. Notice to all applicants: If you are selected as a finalist, job references and a background check may be conducted. South Dakota Board of Regents 306 E. Capital Ave, Suite 200 Pierre, SD 57501 605-773-3455 #J-18808-Ljbffr South Dakota Board of Regents
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