Call Center Manager(Salary: $60,000-$70,000) Job at GDM Group, San Jose, CA

SXVYNHRvNTI4R0NOT3JqbmtZK05RR2ZNMGc9PQ==
  • GDM Group
  • San Jose, CA

Job Description

Job Description

Job Description

Description: Call Center Manager – TRIO Heating, Air & Plumbing

San Jose, CA
Salary: $60,000 - $70,000 + Performance Bonuses & Incentives
Full-Time | Weekend Rotation Required

Join Our Award-Winning, Fast-Growing Team

We’re not your average HVAC company.
We’re growing fast, breaking records, and setting new standards across the industry. We’ve earned 4 out of 5 national awards from Bryant, were named Fastest-Growing HVAC Company in the Nation by ServiceTitan, and landed on the Inc. 5000 list for our explosive growth. And we don’t just care about performance—we care about impact. At TRIO, we plant one tree for every job we complete, with over 10,000 trees planted so far. We’ve built a company where top techs thrive—and now we’re hiring more.

If you have a track record of leading high-performing teams and are looking for a leadership role where you can make a real impact , this is your opportunity.

Why Join TRIO?
  • Competitive Salary: $60,000 - $70,000
  • 401(k) Matching – 30% Contribution
  • Performance Bonuses & Incentives
  • Paid Holiday & Vacation Time Off
  • Comprehensive Health, Dental, & Vision Insurance
  • Opportunities for Career Growth & Leadership Development
About the Role

The Call Center Manager will be responsible for leading a team of Call Center Representatives & Dispatchers , managing daily operations, and ensuring high call conversion rates. This role requires strong leadership, process optimization, and a focus on results to drive revenue and customer satisfaction.

Key Responsibilities

  • Lead, train, and coach a team of Call Center Representatives
  • Manage a high volume of inbound and outbound calls
  • Monitor team performance and optimize call conversion rates
  • Handle escalated customer issues and ensure service excellence
  • Work closely with technicians to coordinate efficient scheduling and dispatching
  • Maintain accurate records and utilize ServiceTitan or similar CRM software
  • Develop strategies to improve efficiency, drive sales, and increase retention
What We’re Looking For
  • 3+ years of call center management experience (HVAC or home services experience preferred)
  • Proven leadership skills with the ability to coach and develop teams
  • Strong decision-making and problem-solving abilities
  • Fast and accurate typing (45+ WPM)
  • Tech-savvy, with experience using Microsoft Suite & ServiceTitan (preferred)
  • Ability to work in a fast-paced, performance-driven environment
  • Must pass a pre-employment drug screen & background check
What’s in It for You?
  • Competitive salary + performance-based bonuses
  • Leadership role with growth potential
  • State-of-the-art call center and technology
  • Supportive and collaborative team culture
  • Incentive bonuses and professional development opportunities
Ready to Take the Next Step?

Apply online at: TrioHeatingandAir.com
Call us at: (408) 290-9549

Join a team that’s setting new standards in the industry. Apply today.

Requirements:

Job Tags

Full time, Immediate start, Weekend work,

Similar Jobs

MSR Technology Group

PMP Project Manager (Lenexa) Job at MSR Technology Group

 ...PMP Project Manager Location: Onsite Lenexa, KS Terms: 6-Month Contract (Possible Extension or Conversion) Note: Work travel up to 25% based on regional needs Role Summary We are seeking a highly experienced Senior Project Manager with PMP certification... 

Delaware North

Sous Chef, Catering, TD Garden Job at Delaware North

 ...opportunity Delaware North Sportservice is seeking a talented Sous Chef to oversee exclusive catering and event functions at TD Garden...  ...~ Generous friends-and-family discounts at many of our hotels and resorts What will you do? Supervise and lead the culinary... 

ECMC

Hospital Housekeeping Attendant - FT - Evening Shift Job at ECMC

 ...maintenance and sanitary duties in an assigned unit or area of the hospital. Work is performed under the direct supervision of a higher-...  ...connection with cleaning tasks; Maintains supply rooms for housekeeping throughout the facility; Uses a variety of manual and... 

ABM Industries

School Cleaner Gulf Breeze FL Job at ABM Industries

 ...Description \n \n \n Job Summary Details: \n \n \n \n \n \n The School Custodian performs general cleaning duties in designated areas...  ...areas\n \n \n Follow procedures for the use of chemical cleaners and power equipment in order to prevent damage to floors and... 

Philadelphia Staffing

Ready Mix Concrete Truck Driver Job at Philadelphia Staffing

 ...Ready Mix Truck Driver / Class B Founded in 1954, JDM Materials Co. is the premiere family-owned and operated Ready Mix Supply Co. in Pennsylvania. With 10 active plants, no other concrete company has the ability to offer you the growth opportunities in your driving...