Job Description

Job Description

Job Description

Description: Call Center Manager – TRIO Heating, Air & Plumbing

San Jose, CA
Salary: $60,000 - $70,000 + Performance Bonuses & Incentives
Full-Time | Weekend Rotation Required

We’re not your average HVAC company.
We’re growing fast, breaking records, and setting new standards across the industry. We’ve earned 4 out of 5 national awards from Bryant, were named Fastest-Growing HVAC Company in the Nation by ServiceTitan, and landed on the Inc. 5000 list for our explosive growth. And we don’t just care about performance—we care about impact. At TRIO, we plant one tree for every job we complete, with over 10,000 trees planted so far. We’ve built a company where top techs thrive—and now we’re hiring more.

If you have a track record of leading high-performing teams and are looking for a leadership role where you can make a real impact , this is your opportunity.

• Competitive Salary: $60,000 - $70,000
• 401(k) Matching – 30% Contribution
• Performance Bonuses & Incentives
• Paid Holiday & Vacation Time Off
• Comprehensive Health, Dental, & Vision Insurance
• Opportunities for Career Growth & Leadership Development

The Call Center Manager will be responsible for leading a team of Call Center Representatives & Dispatchers , managing daily operations, and ensuring high call conversion rates. This role requires strong leadership, process optimization, and a focus on results to drive revenue and customer satisfaction.

Key Responsibilities

• Lead, train, and coach a team of Call Center Representatives
• Manage a high volume of inbound and outbound calls
• Monitor team performance and optimize call conversion rates
• Handle escalated customer issues and ensure service excellence
• Work closely with technicians to coordinate efficient scheduling and dispatching
• Maintain accurate records and utilize ServiceTitan or similar CRM software
• Develop strategies to improve efficiency, drive sales, and increase retention

• 3+ years of call center management experience (HVAC or home services experience preferred)
• Proven leadership skills with the ability to coach and develop teams
• Strong decision-making and problem-solving abilities
• Fast and accurate typing (45+ WPM)
• Tech-savvy, with experience using Microsoft Suite & ServiceTitan (preferred)
• Ability to work in a fast-paced, performance-driven environment
• Must pass a pre-employment drug screen & background check

• Competitive salary + performance-based bonuses
• Leadership role with growth potential
• State-of-the-art call center and technology
• Supportive and collaborative team culture
• Incentive bonuses and professional development opportunities

Apply online at: TrioHeatingandAir.com
Call us at: (408) 290-9549

Join a team that’s setting new standards in the industry. Apply today.

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