Job Description

Job Description

Job Description

JOB SUMMARY

The Starbucks Barista I at Saracen Casino Resort is responsible for providing exceptional customer service while making hand-crafted, quality beverages. The Barista will fulfill any other duties the Starbucks Store Manager assigns and will maintain a professional appearance and demeanor at all times.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Customer Service: Greet customers, take orders, and process payments with genuine hospitality.
• Beverage Preparation: Prepare and serve beverages according to Starbucks and Saracen Casino Resort standards.
• Cleanliness and Organization: Maintain cleanliness of the workstation, customer area, and back of house throughout the shift.
• Product Knowledge: Develop an understanding of coffee blend, food offerings, and espresso bar equipment.
• Teamwork: Contribute to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Operational Excellence: Follow operational policies and procedures, including those for cash handling and safety/security, to ensure the safety of all partners during each shift.
• Inventory Management: Assist with new product launches and stocking supplies when necessary.
• Compliance: Adhere to Saracen Casino Resort’s internal controls, policies, and procedures.
• Professionalism: Maintains a professional work environment with supervisors and staff.
• Attendance: Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
• Outstanding example of and a credit to Saracen Casino Resort
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS

The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.

• Must be a minimum of 18 years of age or older upon employment.
• High school diploma or equivalent experience required.
• Must have a professional appearance and be a team player.
• Must present a well-groomed and professional appearance.
• Must possess excellent communication skills.
• Must be able to read, write, speak, and understand English. Must be able to respond to visual and oral cues.
• Ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must be able to be approved for and maintain a valid gaming license.
• Must be available to work nights, weekends, and holidays as required.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Must be physically mobile with reasonable accommodations and be able to maneuver to all areas of the casino.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.
• Must be able to lift and carry up to 25 pounds.
• Must be able to bend, reach, kneel, twist, and grip items while working.
• Manual dexterity and coordination to operate office equipment, including telephones and computers.
• Ability to operate in mentally and physically stressful situations.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Saracen Casino Resort is an Equal Opportunity Employer.

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