Job Description

Job Description

Job Description

At Coughlin Automotive, we've got more business than we can handle, and we need you! Coughlin is currently looking for an experienced Service Writer/Advisor for our Circleville Ford location.

The Service Advisor serves as the primary point of contact for all automotive service customers. As a Service Advisor you will be responsible for all aspects of the repair process including greeting customers, setting expectations for completion of repairs, selling repairs, communicating with technicians and exceeding the customer expectations.

Coughlin Automotive is one of the fastest growing dealerships in Central Ohio. We carry thirteen brands including Buick, Chrysler, GMC, Ford, Chevrolet, Jeep, Dodge, Ram, Cadillac, Hyundai, Toyota, Nissan, and Kia. We have seventeen locations in the Central Ohio area, including Newark, Pataskala, Circleville, Heath, Chillicothe, Lancaster, Dublin, Lewis Center, and Marysville. We offer automotive service departments, body shops, and parts departments that are unmatched by others in the industry, due to our exceptional sales and service teams consisting of highly qualified, knowledgeable, and talented associates.

Requirements:

What you'll do as the Service Advisor:

• Proactively greet all customers promptly with a professional and friendly attitude
• Establish and maintain strong customer relationships that encourage repeat and referral business
• Document and deliver fair, competitive, and transparent price quotes with the customer and dealership's best interests in mind
• Listen to customers to determine their primary concern and review additional maintenance needs
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Complies with and enforces all safety policies and procedures
• Attends all staff meetings, trainings, and educational classes as required
• Helps educate/train new staff members
• Performs other duties as assigned

What you'll need to be our Service Advisor:

• Previous Ford or Quick Lane automotive service department highly preferred
• Prior experience as Domestic Dealer Service Advisor or Drive Assistant Experience
• Need to have two or more years of experience
• Casual, uninhibited, and persuasive extrovert with a tendency for informality
• Persuasive, risk-taker; quick to connect and a strong drive for results
• Friendly, understanding, willing and patient team player
• Strong listening and problem-solving skills
• High school diploma or equivalent
• Valid driver's license without restrictions

Benefits include:

• Competitive pay plan
• Medical, Vision, and Dental Insurance
• Company matched 401k
• Short Term and Long-Term Disability
• Life Insurance
• Paid vacations and holidays
• Employee Discounts
• Excellent opportunity for advancement

READY TO JOIN OUR AUTOMOBILE DEALERSHIP TEAM?

If you feel that you would be right for this Automotive Service Writer/Advisor position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

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