Job Description

Overview

The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high-quality drinking water, managing wastewater and storm water, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6,000 employees. DEP's water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the systems 2,000 square mile watershed that extends 125 miles north and west of the city.

The Bureau of Customer Services (BCS) oversees the production and collection of water and wastewater bills along with all the work required to maintain our citywide network of meters and meter reading devices. BCS serves approximately 836,000 customers and generates more than $4 billion of revenue annually.

Position and Reporting

BCS seeks an experienced Associate Water Use Inspector Level II with at least 3 years of experience to advance to the position of Associate Water Use Inspector Level III to serve as Chief Inspector, Technical Services. Under the direction of the Director of Technical Services, the Chief Inspector will supervise inspectorial operations and serve as the lead for technical services within Borough Office and field forces.

Responsibilities

• Be in responsible charge of all inspectorial aspects of a Borough Office and field force.
• Supervise and direct all facets of major Borough-wide inspection programs or city-wide testing programs, including all field and office functions.
• Review contractor service orders, both virtually and in the field, to identify deficiencies or approve the work for payment. Some fieldwork may be required in the watershed.
• Analyze and evaluate data processing and management information service reports to establish inspection programs and effectively utilize subordinate employees.
• Test contract service orders with BIT to ensure proper operation.
• Work directly with Technical Services managers to create and execute service orders.
• Liaise between contractors and office support staff on technical matters and attend meetings with contractors, vendors, and meter equipment manufacturers.
• Serve as the main point of contact for key account inspections and complicated metering situations.
• Report to field to resolve any customer/contractor disputes or complaints.
• Plan and direct special programs and surveys, including investigating programming issues and testing new technology and equipment.
• Interpret and enforce the rules and regulations of the Department, particularly as they relate to contract work.
• Review, evaluate, and advise on any submissions pertaining to the sale and use of water.
• Prepare and review reports and, when required, conduct special inspections.
• Direct follow-up inspections where warnings and violations have been issued based on management information service reports.
• Learn and enforce any Agency EH&S and EEO policies.

Additional Duties

• On-site work for off-hour contractor installation/inspection during standard or emergency shutdowns of various properties.
• Temporarily serve as Director, Technical Services in the Directors absence.
• Drive a motor vehicle.
• Coordinate summons and violation submissions to the Environmental Control Board, including personnel required to appear before the Board.
• Review cases to be submitted to the Environmental Control Board and assist at hearings, including giving testimony.
• Provide technical assistance to the Administrative Law Judge of the Environmental Control Board.

Physical/Environmental Factors

Climbing ladders, pits, confined spaces, lifting heavy items, standing for prolonged periods, all weather conditions, kneeling, mandatory overtime, nights and weekends, and possible Tuesday through Saturday schedules.

Basic Qualifications

• Three years of satisfactory full-time mechanical experience in plumbing or in water use inspection, one year of which shall have been in a supervisory capacity; or
• Education and/or experience equivalent to the above.

Additional Information

• This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Indicate at the top of your resume and cover letter that you would like to be considered through the 55-a Program.
• Public Service Loan Forgiveness and other repayment programs may be available; see studentaid.gov/pslf/ for more information.
• Residency: NYC residency is generally required within 90 days of appointment. Some exceptions apply for City Employees with specific eligibility; discuss with the agency at interview.
• The City of New York is an inclusive equal opportunity employer committed to a diverse workforce and a work environment free from discrimination based on protected characteristics.

Location and Schedule

Work Location: 96-05 Horace Harding Expressway

Hours/Shift: 35 hours per week

Appointments are subject to OMB approval.

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